Built and shared by Salesforce, not by me. Summarised from the public sources below. Check them before you rely on a number.
- Who
- Salesforce
- Category
- HR & recruiting
- Source
- Web
- Dates
- Published 11 Sept 2025 · Found 17 Oct 2026
Salesforce acted as its own first customer and put Agentforce in Slack to answer HR and IT questions for its 76,000 employees around the clock. The agent handles routine requests such as parental leave questions on its own and passes complex cases to people.
What they built
AI agents built on Agentforce and exposed in Slack, drawing on Salesforce's internal HR and IT knowledge and systems. Employees ask in a chat, for example about planning parental leave, and the agent answers or resolves the case itself.
The result
9,500 cases resolved autonomously, 40% of IT support cases handled by agents, 50% fewer HR tickets filed and $57,000 saved in the first two months (self-reported by Salesforce).
Sources
ElevenLabs cloned its recruiter's voice so an AI agent preps every candidate
By Oscar Gibbon (ElevenLabs)
Oscar Gibbon from ElevenLabs' talent team built a voice agent that speaks with his cloned voice and answers candidates' common questions before the first interview. Recruiters then spend the actual conversations on more meaningful topics instead of repeating the same answers.
IBM's HR agent AskHR handles 94% of employees' common questions
By IBM
IBM has rebuilt its internal HR assistant AskHR into an agentic digital worker on watsonx Orchestrate. It answers questions and performs HR tasks for both employees and managers.
LinkedIn's Hiring Assistant cuts recruiters' review time by 48%
By LinkedIn (David Tag, Prashanthi Padmanabhan)
LinkedIn built Hiring Assistant, its first AI agent in production, which takes the heavy lifting of finding and evaluating candidates off recruiters. David Tag from LinkedIn's AI team explains the architecture, and LinkedIn reports that users spend about half as much time reviewing applications.
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