Built and shared by Lunar, not by me. Summarised from the public sources below. Check them before you rely on a number.
- Who
- Lunar
- Category
- Customer service
- Source
- Web
- Dates
- Published 21 Aug 2025 · Found 17 Oct 2026
Danish digital bank Lunar launched in-app AI support in summer 2024. A year later it resolves most inquiries on its own, and customers give it high ratings.
What they built
Lunar's own tech teams built in-app AI support, shaped by real customer conversations. The customer service team monitors it daily and adjusts it continuously based on every case, every rating and every piece of feedback.
The result
The AI resolves 85% of incoming customer cases on its own, and 65% of the cases it handles are rated 4 or 5 out of 5. Lunar has a 4.6 rating on Trustpilot based on over 24,000 Danish reviews.
Sources
ElevenLabs runs its own support on an AI agent: 22,000 tickets a month, 60-second replies
By ElevenLabs
ElevenLabs moved its own customer support onto its ElevenAgents platform. The agent resolves more than 22,000 tickets a month and has cut response time from hours to about 60 seconds.
SaaS founder lost 56 customers after handing support to AI without a human escape route
By u/blazecore8
A founder with about 700 paying customers moved most basic support to AI. Replies got faster, but cancellations rose. A cautionary case about where AI support should hand over to a human.
Hardware company automates 70-80% of customer emails with a photo-reading AI chatbot
By u/krimjibly
The owner of a hardware business used Claude to build a customer chatbot connected to a knowledge base, and an AI-driven automation for the production line. Most routine support emails no longer need a human reply.
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